Transparency is important to us. Learn exactly how we collect, use and protect your personal information through a clear, question-by-question approach.
We comply with all GDPR requirements for data protection
All data is protected through advanced encryption
You have complete control over your personal data
We only collect the information necessary to provide you with our services: first name, last name, email address, phone number, delivery address, and information necessary for payment processing. We never collect sensitive information such as medical data or complete financial details.
We use the information for: processing orders and delivering products, communicating with you about orders, improving the shopping experience, sending promotions (only with your consent), and complying with legal obligations. We never sell personal data to third parties.
We implement advanced security measures: encryption of data in transit and at rest, restricted access to personal information only for authorized personnel, continuous monitoring of security systems, regular and secure backups, and compliance with international security standards.
Cookies are small text files stored on your device. We use them for: maintaining the shopping cart, keeping language and region preferences, analyzing site traffic (through Google Analytics), and improving site functionality. You can control cookies through your browser settings.
We only share information with trusted partners necessary for our services: couriers for order delivery, payment processors for secure transactions, and technical service providers for site maintenance. All partners are contractually obligated to protect your data.
We keep data as long as you have an active account or as long as legally required: account data - until account deletion, order history - 5 years for tax compliance, delivery addresses - until manual deletion, marketing preferences - until consent withdrawal.
According to GDPR, you have the right to: access stored personal data, rectify incorrect information, delete data (right to be forgotten), restrict processing, data portability, and object to processing for marketing purposes. Contact us to exercise these rights.
Yes, we use Google Analytics to understand how you interact with our site. This data is anonymized and helps us improve the user experience. We also use Google Tag Manager for tracking code management. You can opt out of tracking through your browser settings.
We have strict procedures for incident management: rapid detection of any breach, assessment of impact and risks, notification of competent authorities within 72 hours, informing affected users if the risk is high, and implementation of corrective measures to prevent future incidents.
For any privacy questions, contact us at: [email protected], phone: +961-71-570669, or through the contact form on the site. We respond to all privacy-related requests within a maximum of 30 days.
Your data is primarily processed in the European Union. If a transfer outside the EU is necessary (for example, for certain cloud services), we ensure that appropriate safeguards are implemented in accordance with GDPR, including standard contractual clauses or adequacy decisions.
We do not intentionally collect personal data from children under 16 without parental consent. If we discover that we have collected such data, we will delete it immediately. Parents can contact [email protected] to request deletion of their child's data.
If you haven't found the answer to your privacy question, don't hesitate to contact us. Our data protection team will respond as soon as possible.
This policy may be updated periodically. We will notify you of any important changes via email or through a site announcement.